Shipping policy

Q: How long will it take to receive my order?

Orders are delivered within 7–14 business days after processing.

Q: What is your return policy?

We offer a 30-day return guarantee on unused items in original condition.

Thank you for choosing The Crew! We are committed to providing you with a seamless shopping experience. Please review the following information regarding our shipping and delivery policies.

Shipping Methods and Times

Processing Time: Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.
Confirmation: Once your order has been processed, you will receive a confirmation email with your tracking information.
Delivery Time: Estimated delivery times range from 9 to 15 days, depending on your location and the selected shipping method.

Shipping Costs We offer Free Shipping on all orders.

Delivery Delays While we strive to deliver your order on time, please note that delivery delays may occur due to unforeseen circumstances, such as severe weather conditions or carrier issues. If you experience any significant delay with your order, please contact us and we will assist you immediately.

Order Tracking You can track the status of your order using the tracking number provided in your shipping confirmation email. If you have any questions or concerns regarding your order status, please do not hesitate to contact our customer support team.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Some items may have specific shipping restrictions due to their size, weight, or destination. Please check the individual product page for more information.

Returns and Exchanges For information regarding returns and exchanges, please refer to our Refund Policy.

Contact Us If you have any further questions or need assistance, please do not hesitate to contact our customer support team at Info@thecrew.com.mx.

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Frequently Asked Questions

Do you ship within the United States?

Yes. We only ship within the United States and all orders include free shipping.

How long will it take to receive my order?

Orders are delivered within 7–14 business days after processing.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number by email.

Are my payments secure?

Yes. Our store uses SSL encryption and trusted payment gateways to keep your information protected.

Are your products good quality?

Yes. We work with selected manufacturers to ensure durability, premium materials, and reliable performance.

What is your return policy?

We offer a 30-day return guarantee on unused items in original condition.

How can I contact The Crew?

You can contact our support team through our Contact page. We reply within 24 hours.